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Bookings, Pick-up & Drop-off
Bookings for mobile equipment may be made on-line or through the office. Members may not help themselves to equipment or tapes in the Technical Office. When picking up equipment please allow at least one hour to set up, test and pay for the equipment before leaving CSV premises.

Production equipment may be picked up the day prior to your booking between 2:00 p.m. and 4:00 p.m. (Mondays excepted: please alert the office if your shoot day is a Monday).

Note that if it does not conflict with another booking, you must book your pick-up date on the on-line system, in addition to your shoot dates (again, Mondays excepted). You will not be charged for the pick-up day. Please contact the office if you are unable to book your pick-up day due to a prior booking, so that we may ensure suitable transition arrangements are made between the two bookings.

No check-outs after 4 p.m.

Mobile equipment must be returned the day after your booking between 10:00 a.m. and 12:00 noon.

Payment / Insurance
Without exception, mobile equipment is rented on a C.O.D. basis. All bookings must be paid before the equipment leaves Charles Street Video premises. Rates are determined by the office according to the type of production being shot. See the Rate Structure page for details. Discounts are available for multiple-day rentals. Please see the Mobile Equipment Rates page.

Members renting the mobile equipment are responsible for the insurance deductible (currently $1,000 or $2,500 if you've left gear in a vehicle) in the event of loss, damage, theft or other eventuality necessitating an insurance claim. Our equipment insurance coverage is valid for shoots undertaken in North America. Members planning to utilize the equipment outside of this area must provide proof of insurance, naming Charles Street Video as the equipment owner, with an insured amount equal to the replacement value of the equipment rented. Please contact the office for details.

Late Return Penalty
Members who return equipment late on the drop-off day, as outlined above, are subject to a penalty fine of 60% of an additional day's booking. The member will be charged full rates plus 25% if the equipment is returned more than one day late; the member furthermore may be ineligible to rent mobile equipment for a penalty period of three months. Fines must be paid prior to future rentals.

Repeated violations will result in revocation of the member's right to rent mobile equipment.

Cancellations
CSV must receive one week's notice for camera cancellations, or a one-day cancellation fee will be levied. Cancellation notice for all other mobile equipment is 2 business days. It is your responsibility to cancel with sufficient notice in the event of a weekend or holiday. For example, a Tuesday booking must be cancelled by the previous Thursday to avoid a charge.

Lights
Lights are rented with working bulbs. To avoid incurring a replacement charge, burned out bulbs must be returned to CSV.